Job Description
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Care Coordinator, Supervisor based in the United States.
The Care Coordinator, Supervisor will lead a remote team responsible for helping members navigate healthcare services, connect with providers, and manage transitions of care.
This role combines team leadership, operational oversight, and service quality management to ensure members receive timely and effective support.
You will oversee daily workflows, monitor performance metrics, coach team members, and resolve escalated issues affecting access to care.
Working with providers, internal teams, and community partners, you will help remove barriers to services and strengthen continuity of care.
You will also drive process improvements, maintain documentation standards, and ensure compliance with privacy and program requirements.
This non-clinical leadership position is ideal for an experienced care coordination professional who values collaboration, accountability, and member-centered service.
The role is fully remote, supports Pacific Time Zone hours, and offers competitive compensation and a comprehensive benefits package.
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Accountabilities:
As Care Coordinator, Supervisor, you will oversee daily care coordination operations, support team development, and ensure consistent delivery of high-quality, non-clinical services that help members access appropriate healthcare and community resources.
Lead daily operations:
Provide direction and supervision to Care Coordinators, assign workloads, manage caseloads, and prioritize activities to support timely service delivery.
Coach and develop team members:
Mentor staff, provide ongoing feedback, conduct performance reviews, support onboarding, and deliver training on workflows, systems, resources, and program expectations.
Monitor performance and quality:
Track productivity, call volumes, service levels, outreach, referrals, documentation quality, and other operational metrics. Address performance concerns in collaboration with management and HR partners when appropriate.
Oversee care coordination activities:
Ensure effective coordination of care transitions, provider referrals, initial appointments, follow-up visits, transportation, and other support services.
Facilitate provider connections:
Guide Care Coordinators in identifying appropriate fee-for-service providers based on member needs, preferences, location, availability, and service requirements.
Resolve escalated issues:
Serve as the escalation point for complex member concerns, provider challenges, service access barriers, and coordination issues, providing guidance on appropriate non-clinical resources and follow-up.
Collaborate with stakeholders:
Work with Provider Engagement Specialists, healthcare providers, internal teams, external agencies, and interdisciplinary partners to improve access to services and continuity of care.
Maintain documentation and compliance:
Ensure member interactions, referrals, appointments, and follow-up activities are accurately and promptly recorded in electronic systems and comply with program, privacy, and HIPAA requirements.
Identify improvement opportunities:
Analyze service gaps, workflow challenges, and recurring access barriers, then recommend and implement solutions that improve efficiency and member experience.
Manage staffing and coverage:
Monitor schedules, staffing requirements, and workload distribution to maintain appropriate operational coverage.
Support quality improvement:
Participate in operational meetings, leadership discussions, quality initiatives, and cross-functional workgroups. Communicate performance trends, concerns, and recommendations to leadership.
Promote culturally responsive services:
Encourage respectful, inclusive interactions that reflect diverse member needs and help individuals and families navigate healthcare and community-based systems.
Ensure policy adherence:
Reinforce corporate policies, ethical practices, confidentiality standards, and HIPAA Privacy and Security Rules across the team.
Perform additional duties and responsibilities as assigned.
Requirements:
The ideal candidate has a background in care coordination, case management, or healthcare services, combined with supervisory experience and the ability to lead a remote team in a high-volume, performance-driven environment.
Education:
Associate degree in human services, healthcare, social services, behavioral health, or a related field, or equivalent experience. Candidates without a degree may qualify with at least 6 years of relevant experience, including a minimum of 5 years in healthcare. A bachelor's degree is preferred.
Relevant experience:
At least 4 years of experience in care coordination, case management, social work, community outreach, healthcare services, or a related field.
Leadership experience:
At least 2 years of supervisory, team lead, or people management experience in healthcare, human services, care coordination, or a related environment.
Call center operations:
Experience overseeing or supporting high-volume inbound and outbound call operations, including call volume, service levels, productivity, quality, and team performance.
Healthcare program knowledge:
Understanding of local and state healthcare programs, Medicaid/Medi-Cal services, and community-based resources.
Performance management:
Demonstrated ability to monitor productivity, manage workloads, meet operational targets, and maintain service quality.
Member support experience:
Experience assisting individuals who face barriers to accessing healthcare or social services.
Problem-solving and escalation management:
Ability to assess complex situations, resolve problems, make sound decisions within established guidelines, and guide staff through challenging cases.
Privacy and compliance:
Strong understanding of confidentiality, ethical practices, HIPAA requirements, and healthcare privacy standards.
Remote leadership:
Ability to work independently, organize competing priorities, and effectively supervise a fully remote team.
Communication skills:
Strong written and verbal communication skills, with the ability to collaborate with members, providers, staff, and external partners.
Professional attributes:
Strong organizational skills, accountability, adaptability, and a commitment to collaborative, culturally responsive, member-focused service.
Benefits:
Annual salary:
$83,520–$104,400, depending on relevant experience, skills, and qualifications.
Health coverage:
Comprehensive health insurance plans.
Paid time off:
Paid leave to support personal needs and work-life balance.
Retirement savings:
Retirement savings benefits to support long-term financial well-being.
Wellness resources:
Corporate wellness programs and resources designed to support employee well-being.
Educational assistance:
Opportunities for continued learning and professional development.
Corporate discounts:
Access to employee discount programs.
Remote work:
Fully remote position supporting Pacific Time Zone operations.
Meaningful work:
An opportunity to improve access to healthcare services and support better outcomes for members and their families.
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How Jobgether works:
We use an
AI-powered matching process
to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
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