Drive people operations for designated small business clients on behalf of Gusto Lead client organizations toward People objectives, including attracting, hiring, onboarding, developing, and retaining staff Support client compliance and high-performance and operational-excellence practices Communicate with leadership and employees; provide coaching and guidance on performance management, feedback, productivity, and engagement Conduct strategic workforce planning by assessing organizational capabilities, identifying talent gaps, supporting development, and introducing succession planning Translate current and future business needs into comprehensive People Plans Provide organizational development support through organization design, development solutions, leadership coaching, and proactive change management Serve as the primary point of contact for assigned clients Process and maintain client HR data, including onboarding and offboarding Help administer payroll, benefits, and other HR functions Keep clients up to date on HR regulations and compliance requirements Provide excellent customer service Requirements 4–8 years of HR experience as a People Operations Specialist and/or HR Generalist across various industries and scales Excellent communication skills, capable of clearly and concisely conveying information to employees at all levels Strong proficiency with cutting-edge workplace technology and comfort quickly adopting new technology Proficiency with HR software, Google Suite, and modern productivity tools such as Slack, Asana, and Zoom Ability to manage multiple stakeholders and competing priorities, demonstrating urgency and adaptability Significant experience with workforce analytics, using data and reporting to drive strategic decisions Ability to thrive in ambiguous, fast-paced, and dynamic environments Ability to maintain confidentiality and handle issues ethically and with integrity Perpetual learner focused on excellence and Gusto’s mission Active engagement with AI tools relevant to the role and growth of AI fluency as technology evolves Core Competencies Demonstrates expertise in People Operations, including workforce planning, organizational development, and compliance management. Proficient in leveraging HR software and analytics to drive strategic decisions and enhance employee engagement. Highest-signal resume keywords People Operations Specialist Experience Workforce Analytics Proficiency HR Software Expertise Excellent Communication Skills Organizational Development Support ATS Optimization Keywords Hard Skills Workforce Planning Organizational Development Performance Management Data Reporting Succession Planning Soft Skills Adaptability Confidentiality Customer Service Coaching Urgency Industry Keywords People Objectives Compliance Requirements High-Performance Practices Change Management Employee Engagement Tools & Technologies HR Software Google Suite Slack Asana Zoom #J-18808-Ljbffr
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